Care Plan

Fine jewellery lasts for generations when it is looked after. For new pieces from R40,000, our complimentary Care Plan brings your jewellery back to us once a year, for three years, so our goldsmiths can check it, clean it and keep it in good order.

What each yearly service includes, free of charge

  • An inspection of the metal, claws and settings.
  • Tightening of stones and settings, where tightening alone secures them.
  • A professional clean and light polish, where suitable for the finish.
  • One re-plating, where the piece is designed to be plated (for example rhodium on white gold).
  • An updated written valuation for insurance purposes.

The Care Plan is preventive care. It is not a repair service and not insurance, and it does not cover loss, theft, accidental damage or lost stones. If we find something that needs repair, we will tell you and quote for it before any work is done.

Which pieces qualify

A single new item bought from us on or after 1 November 2026 with a selling price of R40,000 or more, including VAT, after any discount. Pre-owned items, clearance or sale stock, antiques, and items containing animal-derived or protected materials do not qualify.

How it works

  • Join at purchase. Sign the Care Plan block on your invoice, or accept from the link in your invoice email, once the piece is paid in full. There is no charge to join or to keep it.
  • Three yearly services. Each is due on the anniversary of your purchase, and can be done from 21 days before until 90 days after that date.
  • Bring it in, or send it. Visit either of our Knysna shops, Knysna Manufacturing Jewellers at Woodmill Lane or Knysna Diamond Corporation at the Knysna Waterfront. If you live further away, contact us first and quote your plan number; you arrange and pay for insured courier delivery both ways.
  • Keep your plan number handy. Bring your certificate or invoice, or quote your plan number, at each service.

The full terms

This page is a summary. The Care Plan is governed by the full Care Plan Terms in our Terms of service, which include the limits on our obligations and your rights under the Consumer Protection Act.

Questions? Email jewellery@lantic.net, call +27 44 382 1325 or WhatsApp +27 66 576 0170.